WebCheckout Tutorials: Student and Staff Education
WebCheckout is a digital inventory management system that simplifies room and equipment reservations for end users. During my tenure at Webster University, I developed comprehensive training content to educate staff, student workers, and students on using this system. These tutorials, embedded on the Patron Portal login page, provided essential guidance to ensure smooth and efficient usage of the system.
This tutorial demonstrates how staff can set up a dashboard to monitor incoming and outgoing equipment for the day, and track late returns. This new system significantly improved upon the previous method, which involved overdue checkouts being taped to the backroom door and managing reservations through a book system.
Guides were made for end users on navigating the Patron Portal to book and manage their reservations. It covers the entire process, from logging in and searching for available resources to finalizing a reservation. The tutorial ensures that users can confidently utilize the platform, enhancing their experience and reducing the need for support.
In this tutorial, staff members learn how to extend a checkout within the system. This feature streamlines the process, allowing staff to handle extensions efficiently without the cumbersome paperwork. The video highlights best practices and tips for managing extensions, making the system more user-friendly and effective.